Privacy Policy

YOURS ("we", "us") is a custom software studio based in Brisbane, Australia, operating at yours.software. We take privacy seriously. It's the same standard we build into our clients' software. This policy explains what we collect, why, and what we do with it, in plain English.

What we collect

• Enquiry & quote information. When you use our quote engine or email us, we collect what you provide: your name, email, business name, and your answers about your business and what you'd like built.
• Client portal data. If you become a client, your portal account holds your project details, files you upload, notes and approvals.
• Technical basics. Like most websites, our hosting and security systems log IP addresses and request data to keep the site fast and safe.
• Advertising & measurement data. If you arrive via one of our ads, standard campaign parameters (like which ad you clicked) are attached to your visit. We also use the Meta Pixel on this site, which records general actions such as viewing a page, starting the quote and submitting an enquiry, so we can measure which ads actually lead to enquiries and show our ads to similar people.

How we use it

• To prepare and send you the quote you asked for, and follow up about it.
• To deliver client projects. Running your portal, communicating about your build.
• To keep the site secure (rate limiting, abuse detection) and understand how it's used.
• To improve our services and, where you've engaged with us, tell you about relevant ones. Every marketing email includes an unsubscribe.

We do not sell your personal information. Ever.

Who we share it with

Only the service providers needed to run things, under their own privacy safeguards:

• Hosting & infrastructure. Vercel (site hosting), Supabase (client portal database, hosted in Asia-Pacific).
• Email. Google Workspace and Resend (sending quotes and notifications).
• AI processing. Quote answers are processed by Anthropic's Claude to generate your quote. They are not used to train AI models.
• Advertising platforms. Meta (Facebook/Instagram). Through the Meta Pixel we share limited event data (such as when someone views a page or submits a quote, along with technical identifiers) so we can measure our ad campaigns and reach similar audiences. Meta's own handling of that data is covered by its privacy policy.

How long we keep it

Enquiry and quote data is kept while it's useful for serving you, then deleted. Client project data is retained for the life of the engagement and a reasonable period after for support and legal purposes. You can ask us to delete your data at any time (below).

Security

Data is encrypted in transit, access is restricted with row-level security in our systems, and we run active monitoring against abuse. No system is perfect, but we build ours like it matters. Because it does.

Your rights

Under the Australian Privacy Principles, you can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Email hello@yours.software and we'll action it promptly. No forms, no runaround.

Cookies & tracking

We keep it minimal. Functional storage runs things like the client portal login and quote-flow state, and our own analytics are first-party and cookie-free. For advertising measurement we use the Meta Pixel, which may set cookies and share limited event data (such as viewing a page or submitting a quote) with Meta so we can measure and improve our ads.

You can opt out easily: visit yours.software/?notrack=1 to switch off all tracking, including the Meta Pixel, on your device (it sticks, so bookmark it if you like). You can also manage your ad settings in your Meta ad preferences, or block third-party cookies in your browser.

Contact

Questions about privacy, or anything else:
YOURS. Brisbane, Queensland, Australia
hello@yours.software

If we change this policy, we'll update the date at the top. Material changes will be flagged clearly on this page.